Resume

17+ years across enterprise SaaS, AI products, edtech, and e-commerce, currently leading design at Publicis Sapient.

Bachelor of Design (Product Design)

My degree from Griffith University, Australia is in product design, which is why I care as much about how things are built as how they look. That origin still shows up in the work: prototypes over promises, systems over screens.

Experience

I manage a team of around 10 associate and senior designers at Publicis Sapient, plus project and initiative teams on top of that. The flagship engagement: an AI-powered incident management platform for a multibillion-dollar Canadian grocery retailer, covering 2,400+ stores against a $30M annual savings target.

Across successive engagements I have led design for a Fortune 500 US telecom carrier, the grocery retailer above, and currently a Fortune 500 US retailer, conducting 25+ hiring interviews a year and developing designers toward senior roles. Before Publicis Sapient: PeopleGrove, Squadcast, and earlier roles spanning high-growth startups and large enterprises.

Certified: Scrum & Design Thinking

Certified Scrum Product Owner (CSPO®) with a working command of the Scrum framework, principles, and values. Alongside it, IBM's Enterprise Design Thinking Practitioner and Team Essentials for AI credentials, the latter focused on framing and aligning AI product work across disciplines, which is the day job.

Portfolio

Elevating user experiences through strategic design direction and innovation.

Design Skillset

Hiring &
Team Development

UX Strategy
& Roadmapping

Cross-Functional
Team Leadership

UX Research &
Data Analysis

Business Impact &
KPI Driven Design

AI-Driven
Product Design

Product
Strategy

Accessibility
(WCAG 2.1 Compliance)

Agile Product
Development